Consumer Directed Personal Assistance Program/Service (CDPAP/CDPAS)
The Care You Deserve, the Choices You Want, the Quality You Expect
About Us
ABOVE & BEYOND Is a facilitator with Public Partnerships LLC (PPL)
Above & Beyond is delighted to be an approved facilitator for the Consumer Directed Personal Assistance Program (CDPAP).
We have teamed up with the new statewide fiscal intermediary, Public Partnerships LLC (PPL), to ensure you keep receiving seamless care from your preferred personal assistants.
Above & Beyond remains committed to delivering high-level support and compassionate care for you and your loved ones.
To view PPL’s dedicated FAQ section, click here.
For Program Documents, click here.
For a blank PPL Timesheet, click here.
For Time4Care troubleshooting, click here.
What This Means for You
All Consumers and Personal Assistants must be registered with PPL in order to receive CDPAP services.
For more information on this transition to PPL, click here.
To view PPL’s dedicated FAQ section, click here.
Registration
If you would like to receive registration assistance over the phone, kindly complete the contact form on this page or call: 888.401.4539. Our dedicated PPL Team will be reaching out to you to start the registration process.
For video Consumer registration instructions, click here.
For written Personal Assistant registration instructions, click here.
For video Personal Assistant registration, click here.
To view PPL’s payroll calendar, click here.
EVV and Payroll
All PAs must use PPL’s new mobile application Time4Care to accurately log their hours worked.
PPL has two timekeeping options that are compliant with electronic visit verification (EVV) requirements
Option 1: Mobile App
Download the Time4Care mobile application on your smartphone. PPL has two timekeeping options that are compliant with electronic visit verification (EVV) requirements.
If you have an Android device, use this link to download from Google Play:
Option 2: Telephony (Call-In System)
The number the PA calls from to log time must be the same number the consumer has registered with PPL. Use a landline or consumer’s cell phone to call us, through the EVV phone line at 833-278-3959 call and follow the steps below:
1. Select Option 1 to indicate that you are the caregiver
2. Enter your eight-digit date of birth
3. Enter the last four digits of your Social Security Number
4. Select your consumer from the automated list
5. Follow the prompts to clock in or out
Consumer approval of PA hours worked
In order for PAs worked hours to be processed, the consumer or DR must approve all hours worked each week; timesheet submission deadline is Saturday at 11:59 p.m. and the consumer approval deadline is Sunday at 12:00 p.m. There are 3 ways for consumers/DRs to view and approve hours worked: Time4Care, PPL@Home or via Telephony
Logging Missed Time
*These methods are not EVV-Compliant*
Logging missed time via the Time4Care app
To log time in Time4Care for hours that you were not able to use the app, i.e. Sabbath, please log into Time4Care and tap add past shift from the dashboard.
Logging missed time via Telephony
Logging missed time via PPL@Home
PAs who are unable to log time via Time4Care or Telephony may apply for an exception to use paper timesheets using
PPL’s paper timesheet exception form.
- To access PPL’s timesheet, please click here
- To access PPL’s timesheet exception form, please click here
- Fax: 1-844-244-4384
- Email: NYCDPAP_TS@pplfirst.com
- Mail: Public Partnerships LLC, 17 Plaza Dr. Latham NY, 12110
There are 3 ways for consumers/DRs to view and approve hours worked: Time4Care, PPL@Home or via Telephony. All time entries, including paper timesheets, are due for submission to PPL on each Saturday at 11:59 p.m. ET. and approved by Sunday 12:00 p.m. ET. Please only submit one timesheet to avoid processing delays. Paper timesheets must be submitted using PPL’s official timesheet for New York CDPAP. Timesheets from other sources or programs will not be accepted.
No Smartphone, Tablet, or Internet?
Medicaid members may qualify for a free smartphone through a federal program. Consumers can apply for this benefit at www.lifelinesupport.org.
Resources, Assistance & Frequently Asked Questions
Full list of CDPAP Resources
Written Consumer Registration Instructions
Video Consumer Registration Instructions
Written Personal Registration Instruction
View PPL’s Dedicated FAQ Section